Returns & refunds

To start a return, email info@mistershilajit.com with your order number.

Your right to cancel

Under the Consumer Contracts Regulations you can cancel your order within 14 days of receiving it, without giving a reason. For hygiene and food safety, sealed goods that have been opened after delivery may not be returnable unless faulty. We refund within 14 days of receiving the goods back.

Shilajit, mad honey, tallow cream, gummies and capsules

Full refund if the item is unopened and not consumed. You pay the return postage, whether the order was sent next-day or standard.

Sea moss gel

Full refund if it was kept refrigerated and goes off within its shelf life (about 4 to 6 weeks). Otherwise, we may offer a partial refund of 30% at our discretion.

Faulty or damaged goods

Faulty or damaged goods are always refunded or replaced, and we cover the return cost. This does not affect your statutory rights.